I called multiple times prior to coming to this ho...

I called multiple times prior to coming to this hotel to inquire about elevator capacity and whether they were ready for large group of guests I knew would be at hotel I was assured that they had no issues with guests complaining about not enough elevator capacity for how many rooms ( a review said otherwise so I called to inquire) Upon arrival there were people lined up everywhere Lines to check in and for elevators and all escalators were not working To make matters worse, there are people with no masks standing in crowded lines and not one employee hotel in sight to enforce their published policy of mask requirement I called to speak to a manager 2xs and no one has returned my call in 7 hours Other guests were complaining as they stood in lines to wait 25 min to get elevator I would absolutely never recommend this hotel and am checking out first thing in the morning to move to another hotel