Thang Phan

Review of Nothside Lexus

This is my 2nd visit to get the manufacturer's fre...

This is my 2nd visit to get the manufacturer's free service. My I wasn't too happy with the 1st visit, dropped off my car and was told I'll get a call when my car was ready but after several hours had passed, I decided to just head back there and wait since it was about to close and that's when I saw my car parked at the very front in the long lines of cars that were ready. Walked in and asked for the car yet still had to wait 20 minutes to get it. I can't recall what the Rep's name was back then but I do remember he wasn't nice at all. On my 2nd visit, the Rep's last name was Gosselin and he was very thorough and explained everything to me as I took a loaner vehicle. I promptly got my call to pick up my car, which is great, except, when returning it, I still have to wait 15-20 minutes just to get my car back. But at least there were free snacks and drinks in the waiting area. Would've given a 5 star had it not been for the long wait.