We stayed at this hotel for quite a long spell...g...

We stayed at this hotel for quite a long spell...great place with wonderful staff...but my wife incurred an injury to her knee while walking thru the parking lot at the front of the hotel at night. There was a dark colored plank of work separating the cars in the lot and she tripped on it, and damaged her knee. She was in a wheelchair for 2-3 weeks and we notified the hotel managers, security personnel, upper level vp's but nothing was done to compensate us for the inconvenience, pain and suffering we encountered. It's been quite a few months now and nothing's been resolved...the only reason I gave 4 Stars is because of the staff but the upper management has been negligent in handling this matter although we are ambassador elite clients...