Megan Walker

Review of Jersey City Chevorlet

Did not have a good experience with this dealershi...

Did not have a good experience with this dealership. I am from Florida and flew up to New Jersey to buy the car. LOVE MY CAR. Here are the many reasons why I had a bad experience:

I had a tag to transfer for the new vehicle, gave them all the information needed to transfer the tag, and then they told me I needed to give them the registration to the vehicle that the old plate was on. I spoke to the manager and explained to him that he did not need the old registration. After that everything seemed fine. 3 weeks later my sales person texted me and said my new plates were in i that I needed to send them 250 dollars immediately for the new tag. I DID NOT WANT A NEW TAG, WE AGREED ON A TAG TRANSFER. I told him his dealership can pay for his mistake. I already paid 300 dollars for all the fees for a tag transfer, and they wanted 250 more dollars. I decided to go to the DMV and transfer the tag myself, took 10 minutes and only cost 76 dollars (I did not need the old registration like I said). So I lost 300 dollars. Come to find out, they made a mistake on my contract and overcharged me 500 dollars on taxes, so the dealership kept 250 dollars of it for the mistake they made on the tag and sent back the rest. So I actually lost 500 dollars as a result of their incompetence.

Also, since I was flying my wife to pick up the car, they agreed that if i made a large down payment I could bring the car home the day I fly her up before they got the check from the bank, which is normal for a car dealership to do since it takes 1-2 weeks for the funding to go through to the dealership. When my wife got there they told her that she had to sign a whole new contract and give them her social security number and RUN HER CREDIT to be able to take the car home for the dealership to feel more "secure", which its actually illegal to have 2 contracts on a car. My wife told them she felt very uncomfortable signing another contract since it was never discussed before. Since my wife would have been stranded there we agreed as long as the manager wrote a letter and signed it saying he would not submit any of her information to banks. I made a huge deal about this to them because they told me I could take the car home as long as i bring them the large down payment and then shoved that on my wife after she got there. ALSO the dealership already had a letter of guarantee from my bank that they were over nighting the check but they still wanted her to sign another contract.

The dealership had to send information to my bank a few days before going to get the car which was a nightmare. They made mistakes on so much stuff such as misspelling peoples names and misspelling the name of the bank on information required to be sent over. They had to write a letter of guarantee to the bank to guarantee the dealership will send the title to them, the first time they wrote it they hand wrote it on scratch paper, the bank emailed them and told them it had to be an professional, official letter and gave them instructions. The second time they wrote it they didn't follow the instructions so the bank called me and told me they weren't doing it correctly so I had to call my sale person and explain to him how to write an official letter. (this isnt any new stuff the dealership is doing either, this is everyday stuff so I dont know why they were having a hard time)

They literally messed up on everything, I had to tell to them how to do so much other simple stuff, which I know how to do because I work at a dealership as a manager.

Our salesperson was Lorenzo.