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Review of Plusnet

Where do I start. Been an existing customer for a...

Where do I start. Been an existing customer for a few years and in fairness not had any issues. Go to move house and the fun begins. A call handler who is so very far from the Plusnet adverts. I ask to re quote for the same supply at my new address and the price goes UP! This was a big shock as the website quotes a much lower figure. How can this be?? I am sure these big companies think we are all stupid. Customer care is not as advertised. You can tell there is a connection with BT here. Not good.