Fernando Carrera

Review of Calgary BMW

Bought BMW back in 06' and we were sent an email i...

Bought BMW back in 06' and we were sent an email in regards to a Airbag recall replacement. Was attended by a nice gentleman by the name of Don who was proactive in servicing me as there was no one in the service department. I had dropped the vehicle off the night before they did the service so that there would be no issues in receiving the vehicle back as fast as possible. Don and I went over the services that I needed outside of the airbag being replaced. I also wanted to get the rip on the front drivers seat fixed as we had bought insurance for it and I wanted a new battery for the vehicle. I had been driving with a loaned battery from a friend as my BMW battery was not functioning and had left it in the trunk so they would take it and give me a small credit. All was good when I left that night.
Next day a service agent called by the name of Jesse Farhad tells me that in the morning the car wouldn't start and that they had to push it in for service, funny enough I had been driving the vehicle all week with no issues. And he tells me that I have to replace the fuel pump and fuel pump relay and that a light stays on on the back of the vehicle. And that it would cost me over 1000 dollars, so of course I kept my cool and told him perhaps a fuse blew or something and he said no it just wouldn't a start and that I would have to spend that much to get it going. Anyways I grew a little weary and doubtful so I called my regular mechanic from another place and his lovely wife answered and she knew more of some of the causes that might have occurred so that my vehicle won't start. She told me to tell the BMW service department to tell their mechanics to tray to replace the fuel pump relay to make sure the relay didn't blow when they were replacing and rechecking the airbag. So I called Jesse after having been stressed for now 10 hours and told him to tell his foreman exactly that. Sure enough 3hours later he calls me and tells me yes it worked.
Yes I was relieved but I was really annoyed. I wondered how many people they do this to without really checking what was the root of the problem and imagine if I had had the money to fork up and said yes go ahead, they would've changed the duel pump and relay without a real need but would've sure gained some dollars on their side. Anyways I told Jesse the least you guys can do for putting up that stress on me and for me to have to resolve my own diagnostic on the BMW with all the so called professionals there I would at least like to be covered for the relay cost of 33.00 dollars. So Jesse Farhad gets back to me and says my manager says" it's not our fault that your car wouldn't start so why should we pay for it" and Jesse also tells me that he should've called me the morning the car didn't start. I said well that's in you.
Anyways I said whatever I'll just come pick up my car. It was now Friday two days later that all this had transpired in. So initially had told them to take the original battery unit so I can get the small credit as I was getting a new battery but what happened was they had actually taken my friends battery for which I had to fork up 80.00 as Jesse' s comments were "well I don't have it what do you want me to do?" I said obviously return my friends battery and keep the original BMW battery I had left in the trunk for you.
He said well I can't. It's gone. In a verycondescending manner. So I just said sarcastically thank you for the aweful service and time you've put me thru. And his reply was again condesending "have a nice day and but the way your relay and fuel pump will be going soon anyways."

So in my mind I was just furious and I thought I would just let it go, but till today I'm still infuriated at the manner in which he treated me. So in conclusion: they were not proactive about the issues, no resolution to the different opportunities I had given him for the stress had caused me, I felt like a number. I feel they would have ripped me off if I hadn't consulted my mechanic otherwise. And in the end they stole my buddies battery for which I had to pay for.