George Petrides

Review of Tom Ford Beauty

Mixed feelings - have been a customer of the NYC s...

Mixed feelings - have been a customer of the NYC store for men's clothing since it opened some ten years ago in the prior location. Design has always been exceptional but in recent years customer service has been intentionally curtailed by management. In 2017 I had what I considered manufacturer defects on a pair of jeans and a sports jacket and staff said Sorry. In years past store would have replaced or repaired. Related issue is staff turnover is unbelievably high. Departed staff have told me it's recent management policy to stiff customers on any aspect of customer service other than the initiai sale.