oneaway Simpson

Review of The Hudson Bay Downtown Vancou...

On January the 6th we purchased two beds from The ...

On January the 6th we purchased two beds from The Bay Downtown Vancouver, one for my husband and myself and one for my son. We paid, in full, over $3000. We stressed that we had recently moved from Australia and had no beds and was assured the beds would be delivered on the 22nd of January. On the 20th of January we received an automated message from the Bay confirming delivery. On the 21st of January we received a telephone call from the salesperson (Bill) confirming delivery. On the day of delivery, approx.15 minutes before delivery, we were called by the delivery driver to tell us he only had one bed and do we still want it delivered. We said yes.

Two delivery men arrived at our house, a new town house in Vancouver with a high and easily accessible stair case. We had paid for assembly of the bed. One of the two employees obviously did not want to do any work that day. He was confrontational to the point of being aggressive from the very start and told us our bed would not fit up our staircase as our staircase was not high enough. This was obviously not true and after they left we measured the staircase and the minimum height, and only for a short section of the staircase, is 10 feet 2 inches which is much higher than our king bed. The delivery man told us if he had to take the bed upstairs he would damage our walls. This was no more than a disgraceful threat.

Various unreturned calls and promises broken from the Bay (Angela in particular never called back or done what she said she would) and finally Bill in sales said they would get us a bed (slightly different model) but at no extra cost but we must come into the store to check it out. Did not understand why we must again go into the store but it became clear when we did and met Bill. He demanded an extra $100 to get us a bed. He was going back on what he had said on the phone, they had over $3000 of our money, and were attempting to take advantage of out desperate need for a bed for our son. Immoral and disgraceful behaviour.

We were phoned by the Bay on the 26th of January to tell us they had a bed and it would be delivered on 3rd February. My wife took a day of work and no bed was delivered. The next date, again we will have to take a day of work, we are told is 11th February for delivery.

We are completely powerless against this awful company and how they are treating us. We are new to Canada and lived in the UK and Australia. We have never come across a company who behave the way they do. They are disgraceful company that have caused us so much stress and distress.