Suzanne Munoz

Review of Fantasy Springs Resort Casino

Disappointed! Attended a concert at the fair, won ...

Disappointed! Attended a concert at the fair, won $50 via text, went to claim, no one at event after reading and concert, that I had won. Head to casino to redeem and dance, thinking more enjoyment with free win, casino floor supervisor would not honor, told had to go another day to Fair and redeem for a coupon.
Should not advertise on big screens without details and having staff on hand to work booth until after concert is done. As well as honor when next best is to head to place of business, so much for customer service and long time player's card holder! The band in nightclub was descent otherwise..