Patrick Isaac

Review of West Coast Nissan

I recently purchased a brand new 2016 Nissan Micra...

I recently purchased a brand new 2016 Nissan Micra SR approximately two weeks ago (June 18). Unfortunately, it has already given me more problems than my previous car. I brought it in (this was probably the 5th day of owning the vehicle) for service and was given a courtesy car. There were issues with the brakes that the technicians weren't able to replicate. I was told everything was fine, but experienced the same issue shortly after.

This time I recorded the sound the car would make when applying the brakes and brought the attention to Mike (Sales Manager) directly. He then was helpful and introduced me to Sam (Service Manager) whom assisted me. I was offered a second courtesy car (on June 27) and was told I would have it resolved by Wednesday. Fast forward to Wednesday (June 29) and I was told I could pick up the car, but then received a call approximately 30 minutes later informing me that the car is not completely fixed and will have to wait till Monday.

I am beyond frustrated as I have driven Nissan's courtesy car(s) more than I have driven the new car that was sold to me and let alone having to reschedule multiple times. Not to mention that I have yet to receive a spare key and was told I would receive it a few days after purchasing the car because someone had misplaced it. I appreciate the effort everyone is putting, however I am starting to doubt that I'll even be able to get my car on Monday (July 4). I honestly am hoping for the best and if things go south, I am hoping to be offered other options (i.e returning the car, exchanging the car, etc) from West Coast Nissan.

The reason I rated this dealership 3-stars is because Mike and Sam seemed to have been most helpful, but it is very difficult to be overall satisfied throughout this whole experience.

**Update**

Unfortunately I received a call Monday (July 4) from the service technician informing me that the car will not be ready until Tuesday (July 5). At that point I lost the majority of my patience and immediately went to West Coast Nissan to talk to Mike. Fortunately, Mike was very understanding and definitely reassured me that everything will be taken care of. I was provided with the option to exchange the car if it is not fixed/can not be fixed. I'm hoping this time i'll be able to get my car back.

**Update v2**

So after almost two weeks of waiting, the car is finally in my possession. So far the car has been great. Definitely hoping the noise does not come back. Now I can finally drive around my car. Big thank you to Mike (Sales Manager) and Cole (Service Technician) and to the rest of the team that assisted in resolving this bizarre case. Now I can finally give this review the full 5-stars it deserves.