Joaquin Zavala

Review of Gateway Chevrolet

Update: I purchased my truck from them about 3 mon...

Update: I purchased my truck from them about 3 months ago. The sales team are awesome. The Service department is dangerously negligent and abusive to vehicles. I scheduled an appointment a week in advance and I ended up waiting 3 1/2 hours just to get a oil change and a new oil filter they didn t even bother changing my cabin air filter . I had also asked if they could give me a tire balance and a alignment. They did not do this instead they did a road check and one of the technicians I caught on video running over a speedbump in my vehicle going approximately 35 miles an hour and didn t even break or slow down burnt rubber while leaving the dealership caught it on my dash cam that I actually forgot to turn off very disappointed and if my alignment wasn t off it sure is now due to the fact that they hit every speedbump my leaf springs are now broke. I will not return I was going to bring my grandparents here to purchase a vehicle but that will no longer happen due to the fact that they are so abusive to vehicles.I called the service manager and he said that it won t ever happen again not even offering to take a look at my vehicle to make sure there was no damage done to my vehicle very very shady people here as far as the service department goes I will never return. I lost 3 1/2 hours at the dealer and round-trip took me three hours to get to and from the dealer and this is how I m treated gateway Chevy thank you for destroying my brand new truck with less than 5000 miles on it .
I will be contacting let Joeknow on abc news and give him the video so he can broadcast it on the news maybe now the manager s will pay more attention to the technicians!!!!