Upon reservation and checking in we gave very spec...

Upon reservation and checking in we gave very specific instructions repeatedly to the reservations staff that we would be staying until Dec. 1st, 6pm and did not wish to be disturbed by anything or anyone to allow us to be able to sleep in for as long as we needed to recover from staying up for New Years Eve until morning. We paid for the extended stay until Dec 1, until 6pm upon checking in! I told the staff at your check in counter to make sure no one knocks on our door for housekeeping or any other reason unless we ordered room services. AND THEN AT NOONTIME OF DEC. 1 WE WERE WOKEN UP BY YOUR HOTEL STAFF WITH A PHONE CALL TELLING US IT WAS TIME FOR US TO CHECK OUT!!! RUINED OUR SLEEP!!!! IT WAS DIFFICULT TO EVEN GET TO SLEEP IN THE FIRST PLACE BECAUSE WE COULD HEAR EACH AND EVERY MOVEMENT AND CONVERSATION OF THE GUESTS OCCUPYING THE ROOM OR FACILITIES RIGHT ABOVE OUR ROOM, THE FURNITURE /CHAIR LEGS /FEET LOUDLY GRATING AND SCREECHING AGAINST THE FLOOR ABOVE US LOUDLY! THEN WHEN WE FINALLY GET TO SLEEP, WE GET RUDELY WOKEN UP BY YOUR HOTEL STAFF!!!! HORRIBLE EXPERIENCE! FILTHY OLD BATHROOM FALLING APART, WE DID NOT USE THE SHOWER ENCLOSURE FOR FEAR OF THE BLACK MOLDY TILES /GROUTING, BIDET SPRAY HEAD WAS DISGUSTING WITH HARDENED FILTH. DISGUSTING!!! When we called to report these conditions to your hotel staff no action was taken on the disgusting bathroom /shower stall situation! Instead of moving us to a cleaner room with better hygienic conditions, we received a formulaic standard printed out letter of apology and got reimbursed 2k for the late check out which really DID NOT MAKE THE ROOM CONDITIONS ANY BETTER. We should have been moved to proper conditions! We asked for a room air cleaner /humidifier and was given a cheap plastic fragrance dispenser filled with chemical Glade in it! We had to ask for dishwashing liquid to clean it out ourselves several times. If it were not for the fact that it was New Years eve/day and all accommodations in the region were taken, and there was bad air pollution outside from the New Years Eve fireworks (the main medical reason we check into a hotel stay at New Years Eve, to avoid exposure to the air pollution, being asthmatic, etc ) and no taxi/transport services available upon our inquiry that the hotel could provide, we would definitely have checked out IMMEDIATELY. We were so exhausted from lack of sleep by our check out time that we had zero energy to enjoy New Years Day.