Rob JC

Review of EnviroBuild

BE CAUTIOUS. Great quality product but REFUNDS NOT...

BE CAUTIOUS. Great quality product but REFUNDS NOT ISSUED FOR INCORRECT ITEMS SENT despite a clear returns policy. Very poor customer service. Simply had no response to requests for call back and took 5 days to actually get someone other than the receptionist on the phone. Decking risers sent were totally unsuitable for the height of my decking, had to send back at my own expense and had to arrange my own collection of replacements.





Had the sales team been more interested in selling the correct items instead of just making the sale this review probably would have been much better. Ultimately the decking is finished and looks amazing and the quality is excellent but too much weight was put on the online calculator and not enough customer or aftersales care given.

Currently trying in vain to get a refund for the incorrect decking risers sent.

Despite response from supplier as seen below, still no refund issued.