I am living at Wintergreen apartments. I love the ...

I am living at Wintergreen apartments. I love the place, very nice apartment, big and nice balcony, but I have a very noisy neighbor who lives above me and this guy makes my life miserable. I called police twice, I sent two written complaints, I made other 3 calls to customer service. However, the guy is now doing more noise on purpose. The customer service said they sent to him a note , but it is not their fault he didn't change his attitude. In conclusion, the management doesn't care about your comfort, they care only about company's money. They offered me to move not paying the fee, but to move is not an easy thing. I cannot complain about employees' behavior, but does it matter how nicely they tell me that they cannot change their tenant behavior as long as I am dealing with the problem alone? I cannot call that place home because I don't feel home...I don't have peace...I cannot work on my projects...I always sleep with earplugs. However, they know also that the guy is very violent verbally and one day he almost attacked me in parking lot. I had to run away quickly.... I am really looking forward to move in another place, probably in a place that is not owned by this company. Also, I have to say that the carpets from the hallway is miserable and the entrance door is always slammed because the door closer never worked. I know when the guy is living above me comes home because he slams the door very hard... like a "gentleman".