Review of Black Diamond Lodge

3 years ago

Bait and Switch

Bait and Switch
Black diamond has always been our lovely family DREAM vacation .
This year after all money collected ($28,000. ) with plenty more to come
I was made to feel like a liar and a sneak!
Note please we have been coming since 2011, as family grew we changed locations,
The reservation staff becomes as family helping each year to be sure all are comfortable.
Unit 243 black diamond is wonderful
4 bedrooms , 5 full baths and a half bath
With a huge loft
Game station and second dining table
Ski in , ski out
Well
Private equity bought out our beautiful resort
And according to Mr. 0 Reilly
We cannot have all these people in this unit!
This was pointed out 4 days before we leave
I am made to feel like a liar and a sneaking 3 extra people in this unit,
I was read the riot act at how people like me put unnecessary wear and tear on units
Not fair to those paying guests
I was shocked
He came up with my needing to get an extra 2 bedroom full kitchen unit at 1700.00 a night
Now flabbergasted
I insisted we would not need nor use that
His solution
A hotel room
That would accommodate 3
Now it was booked first night and last night of our 7 night stay,so we were allowed to keep family together first and last night of trip .
Now this would help me out this time with money.
But never again
I have been miserable
Spending first 2 days searching for another place as I am not welcome here anymore
Thank God we did not buy unit 2 years ago !
Wow
I was presented with 4 bed 4 bath that accommodates 14
Really. ???
Cramp us in a 4 bed 4 bath next year??
We are looking around I think Canada !
I enjoyed Banf!
Maybe Canada will appreciate our family
From now on
Beware new rules

Mr o Reilly just doin my job