monica zavala

Review of Lewisville Volkswagen

I just bought a vehicle two days ago and I love it...

I just bought a vehicle two days ago and I love it. My father and I purchased a used VW Tiguan. However, I have two main issues. The car was not detailed properly, I specifically left it overnight and picked it up around 11ish in the morning so that it would be as pristine as possible. I asked for it to be detailed again because the console was sticky, the passenger seat was still dirty, and the inside of the side doors had dust/hair etc. I didn't want to insist, however they need to improve their detailing on these vehicles. I also don't know if they just don't care about the used vehicles being as clean?.. Second, I understood we arrived late, but the finance guy we had just had an attitude and it felt rushed. Third, we were not given our copy of the CPO warranty or the carfax for the car. We did ask about the warranty, then they quickly responded and gave it to us. Overall I had no issues with Jason or Jorge who helped with the car buying process. Both were nice and informative. The three stars is mainly for the finance aspect, and the detailing issue.