I purchased a pre-owned vehicle from this dealersh...

I purchased a pre-owned vehicle from this dealership last week. During the negotiation process I offered full asking price but explained that I did not want the addendum items which included window tint (which the vehicle did not already have installed), desert protection package, and security theft protection. The salesman returned to the negotiation table and explained that the addendum items are required to purchase the vehicle and they cannot remove them (directly from the salesman and sales manager mouth). I disputed these items and asked for documentation on why these products are required but the salesman did not provide the documentation. After I had been told that I had to purchase the addendums to purchase the vehicle several times I went ahead and said okay. I will take the car with addendums.

After all papers are signed I am out waiting for the car to be delivered from detail. I am sifting through the paperwork. On both the desert protection contract and security contract it clearly reads that this product is not required to purchase or finance a vehicle. I immediately go inside and show a sales manager. He makes copies of my documents and tells me that they will consult the general manager about the sale and contracts. The next day they call me and tell me to come back in a re-sign my paperwork with all addendums removed.

Did they make things right with me? Yes they did. But I do not enjoy being lied to and I need to share this experience to protect future consumers. The sales tactics behind these addendum products is shady and borderline illegal. Do the product actually have value? Yes, they do to certain customers but not me. If you are buying a vehicle from this dealership read the contract, decide if the addendums are for you, and if not hold your ground. You do not have to buy these products as the contract clearly states.