The hotel and staff are nice and accommodating but...

The hotel and staff are nice and accommodating but my most recent visit to the spa was less than spectacular. The Ladies Lounge needs to be updated. I noticed a gash in the wall, worn and soiled carpet, damaged furniture, etc. However my biggest complaint was that on a Sunday morning, the trash bins in the restrooms (stalls and common areas) were full to overflowing. Did the cleaning crew get the day off? I then had to stand and wait to check out more than 11 minutes while the staff had any number of problems ringing up other guests. Very disappointing, as a trip to the spa used to be a treat. I'll be going elsewhere until I hear of renovations.