Audrey Blatz

Review of Aqua Essence Swim Academy

Really disappointed with our experience this year....

Really disappointed with our experience this year. We have been loyal Aqua Essence patrons for many years. A class was cancelled at short notice and then the instructor missing another day because of an appointment. That left my kids with only two classes of actual instruction. One of my daughters has a medical concern and it is mentioned every year. We have had the same instructor for a few years and he didn't review the report cards or notes from previous years. He wouldn't listen when I mentioned my concerns. I have tried to reach out to the organization privately with my concerns but they feel they are justified in the lack of instruction and preparation they provided. Viewing report cards and medical information about the student prior to class seems like a requirement for student success. This is not the practice within this organization.