A staff member named Raul Ozman prevented us from ...

A staff member named Raul Ozman prevented us from making it to the airport on time, cursed at us and threatened to get us stuck on the island when I addressed the situation. The rooms were not adequate with what was presented online. The service was ok up until the last day when Raul started threatening us and treated us awfully on the way out. My first review was removed (likely not the first bad review to get deleted) so I will not go into detail again and waste anymore time on this place but me, my girlfriend and the 12 others who came on the trip with us will not be booking again next year. Raul s lack of service and manners was a huge determining factor.