I was referred to Dr. Shakoor or Dr. Vitali for my...

I was referred to Dr. Shakoor or Dr. Vitali for my 8 yr old daughters eye problem. Her eye was angry red a couple days before we were to come to Utah. We saw an Optometrist there, who put my daughter on a steroid eye drop and said it was vital to have her seen by an Ophthalmologist the following week.
I've been trying my hardest to get some movement in getting her into either doctor. Between my hubs and I, we've called over 10 times, have never gotten the same story and we have yet to speak to the same person twice. No matter how urgent I try to convey the situation is, I don't feel they're understanding of it nor are they trying to work with us. It's now Tuesday of the week she needs to be seen. We have yet to get my daughter a schedule. I have cried many tears trying to get her into the best of the best. At least that's what I've been told. But I'm now left with nothing, but to try and find another Ophthalmologist somewhere here in Utah.
I get that this is a unique situation. But the fact that no traction has been made as of yet, and nobody can help is frustrating and depressing. It's an 8 yr olds vision I'm dealing with here, and if she cannot be seen in the timeframe she needs to be seen, just say so and quit wasting my time and energy. Then refer me somewhere else that can help me, since you obviously don't care to have my business.