Joy Z

Review of Park Central Hotel

My husband and I have been travelling to NYC for w...

My husband and I have been travelling to NYC for weekend getaways quite often. We checked in to this hotel with my husband Saturday afternoon and our worst NYC hotel experience started.
When we arrived at the valet parking, there was another car pulled up in front of us, so we were ignored as if the valet boy couldn t see a full size SUV right in front of your hotel door. We had to take out all of our own luggage, no trolley for us to use, and no help offered. We dragged our luggage inside, it s only when we got into the line to check-in, a man hurried over and gave us a slip - which they charged us EXTRA because our car is bigger than standard.
See the irony here? When it s your turn to service us, you couldn t us even if our car is XL , but when it s your turn to charge us, all of a sudden our car is XL .
Fine, a little bit extra, who cares, let s move on.
We dropped off our own luggage in the room, and headed out to Broadway show.
We returned to the hotel room 11:30PM. When we got into the room we heard a high-pitch squeaking noise from the bathroom. Went in to check what s going on , turned out the shower faucet was making the constant noise. It was so loud that with a closed bathroom door we couldn t even hear our TV. Called the Maintenance number, lady on the phone told us she put in a service ticket but no ETA for the fix, and that most likely tomorrow morning. I turned on the speaker and asked if she could hear the noise herself. She confirmed she did - so she sent a guy here around midnight. The guy checked around and said there s nothing he could do right there then. He suggested us sleeping with a closed bathroom door. We asked him to try it himself to see if it s possible. He realized it s still crazy loud but he couldn t do anything. We told him to report this to the front desk and we would need to change rooms.
Then the front desk called us, saying they are 100% booked for the night, and no other room available. We offered to pay extra for an upgrade but were refused. The lady offered to waive our resort fee - which is really nice of her but didn t solve our problem. As we were not ready to repack our luggage again and try to find another hotel room in NYC after midnight, she said she would send us some earplugs. Then a maid came with ONE pair of earplug , when on the registration it clearly said TWO guests. She whined about how she had to go back and get another pair for us , and made us wait until 1:30AM. We were both too tired with the drama for the past 2 hours so we fell asleep with earplugs and headphones of our own music.
The next day around the plumber banged on our door SO loud when we were still in bed. Understood he's got his work to finish off as well, we hurried out of the room.

The concierge went off to broadcast the exact same message 4 TIMES within 10 minutes. Come on, obviously your message is NOT understood by the guests (otherwise they would have stopped running), say something else? Use some empathy please? Most of your hotel guests are from places where English is not their first language. All they heard is 'Attention . Fire alarm' , of course they would run!
Finally it took him 5 times of try to say '