lena zvereva

Review of Capital Ford

Went back to this place two weeks in a row. The fi...

Went back to this place two weeks in a row. The first week they told me they wouldn t negotiate on price. Went home to find the price was lower online. Talked to another salesman named Terry the following week. He was too concerned with closing three sales at the same time to sit down with us and have an actual conversation. TWO HOURS went by when they came back and told us they weren t willing to work with us AT ALL. He then got to be very rude. I wasted two hours of my life waiting around for him to not be helped in the end and for him to get nasty with me about the situation. HORRIBLE customer service and a whole lot of greed. Didn t even get an apology for all the time we spent there waiting. I actually can t believe how we were treated and not only have you lost a sale, but we will never be returning.