The online service and over the phone service is n...

The online service and over the phone service is not good at all, one star deducted for that experience. HOWEVER,
My wife and I went in person to cancel our tags before moving out of state. We had a 9:30 appointment. We walked in at about 9:15, and the whole process was done in under five minutes with our unused credit refunded.
Thank you NTTA for making that so painless. I'm writing this review in the parking lot at 9:22, eight minutes before my appointment!
Thank you!