Julie Phillips

Review of Legacy flooring lw llc

THE INSTALLERS SMOKED IN OUR HOME DURING INSTALLAT...

THE INSTALLERS SMOKED IN OUR HOME DURING INSTALLATION!!!! They are difficult to contact. We called about 7 times and got 1 call back despite having questions.
The installation was for our rental home 7 hours from our primary residence. 16 hours prior to installation it gets delayed. Our realtor had schedule her vacation around the install date, and could no longer let them in. We were rescheduled for a 12-2pm arrival.
The day of install they call at 7am and say they are 30 minutes from the house (5 hours early). We had to give them the lockbox code to get in our home.
Halfway through the job, we get a call that they need additional installation fees for installing in a mobile home. The house is a manufactured home with 3/4 inch subflooring on a permanent foundation. They had previously walked the house during measurement with us, and this was not an issue.
During installation they broke our vertical blinds (which we had just replaced). They did not let us know, just left the broken slates lying on a half wall. They left dirt and debris on the tile floors and cigarette ash in our sink. The primary reason for new carpet was our previous tenants had smoked there. We repainted using kils and had the place professionally cleaned. The carpet replacement was the last step in eliminating that smell. And now our brand new carpet smells like smoke.