Marc Picard

Review of BMW of Warwick

My wife and I bought an X3 and a 330 last week and...

My wife and I bought an X3 and a 330 last week and it was an absolute pleasure working with Thomas Lombardi. He took the time to explain the vehicles and what impressed us, he talked to both of us, not just me. We were trading in an X3 and a 335 and he explained the updates. When we were looking at the X3, for my wife, he concentrated on her needs. When we were checking out the 330, for me, he talked to me more. We liked that because usually salespeople barely talk to the woman if you are there as a couple, at least that has been our previous experience.

Additionally, he really tried to see what we were looking for to match a car to our needs. Although we were focused on staying in the same type of vehicle, we were open to others both up and down the hierarchy and he did not try to pressure us to buy a more expensive vehicle. He actually confirmed that we should stay with the X3 and 3-series.

When it came time to start talking numbers, he worked with his manager to get us a good price on the new cars and a fair price for our trade-ins. It was a relatively painless process thanks to Thomas doing a lot of the legwork!

The rest of the dealership was great as well. His manager was great to work with and as I alluded to above, I feel like we got a good price. The delivery was great and we really appreciated the presentation and working with the genius who explained all of the new technology. The financial process/signing all of the paperwork was really easy and Gina was fun to work with. I ordered rubber mats and needed them quickly and Thomas, working with the Parts Department (Mr. Giguere in particular) bent over backwards to have them ready for me to pick up before a trip I was taking the next day.

In short, buying a car from BMW of Warwick, and working with Thomas in particular, was a pleasure and I will definitely go back when it is time to trade these vehicles in.