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Pamela Keels

3 years ago

Our reason for this stay at landmark resorts was b...

Our reason for this stay at landmark resorts was because they had a wide selection of indoor pools, since it is off season that was the best best for the children. We came and checked it which took 45 minutes waiting in line. Went to the room which was actually nice but I m positive it advertised as queen size beds but upon arrival it was full sized beds. The rooms were clean. We went to the pool area just to notice all of the small kiddie pool areas were roped off in yellow tape because it was SEWAGE running through all of the pools except two. So almost everyone that was there were in the same two pools, and they were suitable for my kids age. So that vacation plan ruined and down the drain. We went to the arcade and then back to our room. Between the hours of 12am-3am it was a group of people fighting in the middle of the hallway. You could hear EVERYTHING. Because the walls are very thin. So it woke us up for most of the night. My stay was so bad that I checked out by 8:30 am just to get out of this dreadful motel. A manager was not avaliable to speak with this morning so I called back, after being hung up on Twice I spoke to ALEAH , who said she was there last night but didn t notice the pools ... how are you the manager but maintaince didn t tell you about the poop running through all the closed pools. And since we didn t report the fighting it was nothing she could do... but I m still waiting on her to investigate and return my phone call... so I just pretty much waisted time, money, and had our little kiddy get away ruined.

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