Sandra Petrone

Review of Planet Beach Contempo Spas

Brianna is great, super friendly and helpful. That...

Brianna is great, super friendly and helpful. That's pretty much the only positive thing I can say. Most of my complaints are regarding the maintenance of the equipment. I saw the owner a few times a month, but I'm not sure what he did there because he sure wasn't fixing things. When I signed up in January, the lid on the hydration machine wouldn't stay up, he told me he was fixing it next week. When my membership ended in June, it was still not fixed. The top lights on the slim pod, which I had used every day, went out months ago. They gave me 3 different explanations for why they didn't fix it, the last excuse being that they had to order a part and it was taking a couple months to get there. Whatever. My biggest complaint is that they don't change their tanning bulbs. I complained to Brianna a few times that I went there 5-6 days a week and was hardly tan at all. And I always used their strongest tanner, the stand up (level 3). She gave me some nonsense about having to use the level 1 and 2 beds once in a while, so my melatonin wouldn't get used to the same bed and I not tan; again, ridiculous. I am tall so one day I looked up at the top of the bulbs in the stand up tanner. There was so much dust and dirt up there, you can tell they hadn't been changed in probably a year. I asked Brianna how often they changed their bulbs and she said they changed them when they went out! The last place I tanned at when I lived in NY, the bulbs got changed every 3 months, and I got a great tan there. I was able to get out of my contract because I told them I was moving, then I signed up at Planet Tan in Antioch (they have a Brentwood location too FYI). After one week I was SO much darker than I ever got at Planet Beach. Planet Tan is a bit pricey but I love them. So my advice, don't sign up at Planet Beach. The maintenance sucks, and I think all the owner cares about is making a buck.