Liam Elliott

Review of Calgary BMW

If I could give zero stars, I would. Atrocious ser...

If I could give zero stars, I would. Atrocious service. This AM I dropped off my 3 Series for an out of province inspection scheduled weeks in advance for 9:30am. My service rep told me it would "for sure" be done by 4pm. Fast forward to 12pm when I receive a call by my rep saying that they can't even get the car in today and that I should come and pick it up at 1:30 (in an hour and a half from when we were speaking on the phone...) so it is convenient for my service rep. So, I go to pick up my car at 1 because I am not going to make my inconvenience convenient for my rep who is supposed to be providing me a service. I ask to speak to his manager who had nothing but the excuse that they only have two mechanics that are certified to check my car so there was nothing that he could do. He then offered me a pick up service tomorrow to which he then retracted because they don't have enough staff and then asked me to bring my car in at 7:30 "sharp" (yes, he actually did say that). More than ticked off with my experience here. Would recommend finding elsewhere for your BMW needs.