Jane Selden

Review of Viceroy Snowmass

The WORST experience of our lives and we have trav...

The WORST experience of our lives and we have travelled all over the world. The manager sent us photos and floor plans of pre paid suite which we agreed to and upon arrival told us those rooms did not even exist. We were given rooms half the size that were outdated, located over garages with 24/7 noise and oil smell. Humidifiers leaked over carpet every day, no one ever repaired. Washer dryers not functional, no repair. Room cleaning non existent. A NIGHTMARE DO NOT STAY HERE. Staff is rude and unhelpful. Additionally they charged fake charges after check out requiring many months of communication with credit card company.

Their COO Bill Walshe well aware of the bait and switch game going on and refused to address.