Marcia G

Review of Hyatt Regency Indian Wells Res...

This is a beautiful property. With the exception ...

This is a beautiful property. With the exception of a delayed check in, the service was very good and the people very friendly. We stayed in one of the villas and had an adjoining villa for some additional family members. The accommodations we're perfect for us. We also rented a cabana at the pool which was great.

It only gets four stars because of a bit of an attitude problem at check in. There were many ways the management could have made our wait more enjoyable, since the room was not ready until 45 minutes after time promised and we had arrived about 30 minutes prior to that. But.. they just basically said, too bad.