Called customer service. Automated system said 12...

Called customer service. Automated system said 12 minutes wait. It has been 50 minutes. Do I wait longer? Will someone answer within an hour? Or will it be 2 hours as some people reported. Really? Do I have 2 hours to sit here waiting for a customer rep to answer? By then it is the end of the business day. Do I wait 2 hours for nothing because they close?? I can't believe that ANY company has th is poor of customer service. This is the worse I have experienced.

edit - it has been an hour and 10 minutes, I am not waiting anymore because I will likely be on until they close in 40 minutes and get hung up on. If you read all these reviews, they only respond to 5 star reviews. How about responding to the negative reviews (which is 90% of them)? They won't because they don't care.