My stay was good! Nice room, had a great time at o...

My stay was good! Nice room, had a great time at our work party! But.. I called back very worried because I believe I left an important prescription there. If I don't take it I get extremely sick. I had just filled it the day I arrived at the hotel, and I am leaving for out of country this week so I really really need it. My insurance wont cover another since it had just been filled for 90 days.. I explained this all the the man (Joseph) at the front desk and he told me that I needed to fill out an online message and they would get back to me within about 24 hours or so. I explained I don't live in Sacramento and I am leaving, hoping he could please help me somehow. Instead he just continued to say the same thing over and over again, letting me know that maybe Ryan their head of housekeeping would accept a call from me tomorrow but there are no guarantees, and that there is noone else that can help me. Sheraton... Come on. Do better. That's insane. I didn't lose a shoe or a t-shirt. It is something that can keep me from getting sick every day, and without it I have a hard time eating any food without vomiting afterwards. Joseph, I know you were doing what you were told at your job, but a little compassion goes a long way. I don't just leave reviews for bad experiences, I love leaving them for great ones as well... But Sheraton went from a 4 to a 1 very quickly.