The experience with them keeps going from bad to w...

The experience with them keeps going from bad to worse. First, this hospital isn't close to my home, yet every time something is wrong with my son they tell me I have to go here because other UPMC hospitals don't have qualified doctors.

The most recent is for a broken arm. That night was OK enough, minus the extra time and duplicate work (and charges, of course) they conducted and the hours of delays.

After we left I had to call Children's Orthopedic to schedule an appointment. Got stuck with a woman Pamela, who is perhaps the worst most unfriendly person in any customer service capacity.

Went to the followup appointment to get his cast off and the woman who was removing it had been giving bad information on what his appointment was for. That woman and the physican assistant are nice enough and seem to have a handle on their jobs.

I was sent to checkout and instructed to make a followup appointment. The woman I was pointed at stared at me blankly. No response ever. Finally, the woman who had pointed me to her told me just to go ahead and schedule it online. I'd suppose the woman at the desk was Pamela, or else Children's has a plague of poor staff.

As I was told, I sent a message online. It got ignored. A week later I sent another. It took Pamela 3 days to write back, and her response was, "ivm". What is that?!

I reached out to the online scheduler and he informed me the only way to get a followup appointment was to contact Children's Orthopedic. Guess I have to wait for Pamela to quit before my son gets scheduled for the followup UPMC requires.