lisa Boyle

Review of Best Western Hotels

On May 22, 2020 my daughter, her friend (Amanda Hu...

On May 22, 2020 my daughter, her friend (Amanda Hughes) and Amanda's mother and I were arriving in Barcelona Spain. We had reservations at Best Western Alfa Aeropuerto: Confirmation #843634518. We had reservations for one night. The next day we were to board MSC Cruiseline heading to France, Italy, and back to Barcelona. Due to Covid-19, everything was cancelled. Amanda inquired with the hotel about refunding the reservation fee. She was told no she would have to re-book. Not a credit to any Best Western in the future. Just no. We all live in the United States, coming from Milwaukee, Wisconsin and Phoenix, Arizona. I believe the hotel reservation for two rooms was $234.08 EUR. To tell people that they cannot get their money back from a trip that we may never take due to Covid is short sided for Best Western. If this is how you conduct business, you have four families who will never stay at a Best Western again along with their friends. Be professional and return our money.