Glen Farmer

Review of Camelbeach Mountain Resort

Extremely Disappointed. Resort hotel is nice, cle...

Extremely Disappointed. Resort hotel is nice, clean and rooms are spacious. The staff are also very nice. Hotel allows guests to check in before the actual 4pm check-in time. Skiing and water park are also a lot of fun for kids. But, overall this place is the epitome of inefficiency. My kids (12, 11 and 9) will only remember the long lines for everything and the things we couldn t do... Here are a few take always:
1. Line at check in seems to always be at least 30 minutes. I waited 45 minutes to check in. They don t have nearly enough agents to meet the volume of guests.
2. I enrolled three kids in a 9am group ski lesson, booked online. Website and online confirmation insisted that skiers arrive 90 minutes before scheduled lesson. So we were extremely disappointed when we arrived at 7:30am only to find that NOTHING OPENS BEFORE 8:30. Nothing like standing out in 12 degree weather for an hour. Nobody working at the resort seemed to understand the disparity between their actual hours and the times listed on the website.
3. The website says that providing height, weight and show size for ski rentals will allow them to have the equipment ready when you arrive. This is completely false. There is no process there to reserve equipment. Everyone has to stand in line to get their lift tickets; then go to rental equipment line to get their skis and boots. Then - if you want a helmet - you have to go to a different line to order one, then back to the ski equipment line to pick it up. Again - everyone is nice and polite - but nobody seems to know that the website is completely out of sync with the reality.
4. I booked a room package that provided free tubing . It should have said, Free tubing, only if it isn t already sold out. Once you re at the resort - if you want to book Tubing or other activities - you get to wait in another, very long line for this. I tried calling first (for tubing tickets) and was told I had to wait in line. Then, after waiting in the line for an hour, was told that tubing was sold out. But, while waiting in that line, guests also have to use one of the tablets provided to electronically complete a Liability Waiver form. (More than half of the tablets were broken - which just makes yet another line).

My kids had a great time skiing and at the water park and arcade. But, would have liked to go tubing and not spent half of their time waiting in lines.

BTW - after being told that tubing was sold out, I asked to speak with the person in charge. The agent didn t know who to call.

I won t even mention how long I waited for the valet when we arrived, even though I was the only car in the Valet lane...

The facility is great, and could be a fun place - but I ll just remember the lines, lines, lines... (and I was not here on a weekend or holiday)