You'll notice the only 5 star ratings are from THE...

You'll notice the only 5 star ratings are from THEIR OWN EMPLOYEES! Google allows this? Cause Yelp sure doesn't. HORRIBLE company I am forced to use as my insurance through my employer. It's SO terrible, I'm looking into another agency just to get better insurance. Called multiple times about benefits and was told something different EVERY SINGLE TIME. They use every loophole imaginable to not pay full benefits that they clearly state you have in your benefits summary. They need to be sued and reported for the fraudulent denials they are issuing. Yes, it's THAT bad. Instead of just Google, also file a report with the BBB and with your state insurance department.