Laurie Hessemer

Review of Elcar fence company

We made a deposit of several thousand dollars down...

We made a deposit of several thousand dollars down to secure an install date "the first or second week in August." Well, it's August 20th today and we still have no idea when our fence will be installed. Too bad if we had any plans to get away this month. No one from Elcar has bothered to reach out to us, all of our communications with them since they took our money has been initiated by us. And, there is no accountability at this company's office, all calls are referred to the salespeople for resolution--and their salespeople are not held to any standard of accountability either, as they take their cues from the owners of the company. So, while we see many well built Elcar fences in our neighborhood, we think they are highly indifferent to their customers when it comes to follow through on their commitments. Next stop will be the Better Business Bureau, we are pretty fed up with being ignored by Elcar Fence. There are plenty of good, responsive fence companies out there, we would advise you to do business with them and NOT Elcar.