Used Big League Movers to relocate from Germantown...

Used Big League Movers to relocate from Germantown to Hot Springs on 07/10/2018. The men showed up as scheduled and all seemed to be going well until they loaded a wrong piece of furniture they were instructed not to load as I was not moving it. I did not notice until they had loaded several additional pieces that they then had to unload to remove the piece. After that transpired their care and concern for my belongings seemed to deteriorate. They were unable to load everything on the truck they had quoted to move, and basically just said sorry. They left and were scheduled to off load the following day in Hot Springs.
They arrived a bit earlier than scheduled and we arrived a few minutes later. Only one of the men that loaded the truck was on the truck with one additional new person. They commenced to off load and I started noticing some damage to the furniture. When they were finished I asked about the re-assembly of the beds and mirrors as that was included in my quote. The new man said they did not have any tools with them and would not be able to assemble the pieces. I then asked about the damage and he used a multi part form to list the damage and he and I signed the form. He then called his Operations Manager, Tim Richie, to discuss the damage and close out the move. I overheard him tell Mr. Richie that the furniture was not wrapped adequately is why there was a lot of damage. Mr. Richie told me he would call me back in two days to discuss the damage after he looked at the pictures his man had taken. I never heard from Mr. Richie, although the final payment charge hit my credit card the day of the off load.
After a few days and two messages left for Mr. Richie, I then sent him and the salesman that quoted and sold the move an EMAIL expressing my dissatisfaction and frustration with their lack of communication. I then received an EMAIL saying I would hear from a Tina within 5 business days, which would be a full two weeks after the move was completed!
When I heard from Tina I learned she was a 3rd party Big League uses to handle claims and it would take up to 120 days for resolution! What a crock, why should it take this long? It seems they simply want to delay and hope I will just go away.
I can not recommend them, they do not seem customer oriented in the least. Little communication and what communication there is, is misleading.