The experience started off good. Freddie was our s...

The experience started off good. Freddie was our salesman and walked us through and eventually made my mom feel comfortable enough with buying the CRV which was her dream car. Eventually Freddie left as well as the older manager in charge, I'm assuming they were off the clock. Things took a turn when they placed us with a saleswoman with a very unique hairstyle and the afternoon manager (a younger gentleman) took over our sale. The saleswoman was not interested in making a sale, didn't want to negotiate, and rudely bumped us down to a "cheaper" model because she forcibly wanted a $5000 downpayment which my mom didn't want to give. Not only that but they lost her ID and said they would call to return it. Its been a few weeks and my mom proudly drives her 2020 VW Tiguan with leather, sunroof, keyless start, and luxury rims for the same cost a basic CRV would be. I highly recommend VW DTLA .