Yuliana Panjayana

Review of Archipelago International Hote...

This is the worst hotel me and families have ever ...

This is the worst hotel me and families have ever been in my entire life. Super slow elevator, broken aircond, slow services, and the worst was the late check in.
We have been waiting for 1hr 45 menit in the lobby to check in (from 2PM till 3:45PM).
And my other relatives just be able to check in at 5:30 PM.

I consider it as neglecting customer.
And finally after the manager being forced to face us, as a customer we need to demand some compensation. There are no innitiative from the hotel management to compensate my family whatsoever.

I have never received any poor services from any hotel in my whole life like this.
I think this hotel is not qualified as a 4stars hotel!
I guess I will never book any Aston hotel in the future.
This hotel really are the worst!!!
I will rate it -5 if I could.