We booked the reservation for Monday and Tuesday n...

We booked the reservation for Monday and Tuesday nights after reading on the Sirata s website that they had reopened with extra precautions to keep their staff and guests safe. This was not our first time at the Sirata. We have stayed many times and been very happy. This trip was not a good experience.

The extra precautions weren t really implemented. Although the staff we saw were wearing masks, most of them had the masks pulled down only covering their mouths. The pools were crowded. The resort did not control the number of people allowed in the pool nor did they enforce social distancing anywhere. They did not have staff wiping down high-touch surfaces like tables, chairs, door handles, or elevators.

We arrived at 1:45 pm. Check in is at 4:00 pm. We were told we would receive a text when our room was ready and it was time to come back to get our room keys. We went about our day, and at 4:30 we tried calling the front desk four times, receiving no answer each time. We went to the front desk and found the line of people wrapped around the building and decided to go out to dinner and come back. When we came back at 7:45 pm, we had to wait for over 15 minutes to get a room number and keys. Upon arrival in the room we found it was not really clean. The floor was sandy, the ceiling and fan had dust bunnies hanging down, the bedside table had some kind of spill that had dried, and the television remote had been made up into the bed. There was less than half a roll of toilet paper and the box of tissues had only a couple tissues left in the box. Throughout our stay we found that the sink was leaking and the AC didn t keep the room very cool.