if it weren t for the location of this hotel it wo...

if it weren t for the location of this hotel it wouldnt even get one star. terrible over pricing and customer service. first day of checking in, a really nice man helped us with our reservation. no problem there. went up to our rooms time of check in and for the price we paid, I expected more honestly. once check out came around, all we were told that was going to be charged was a deposit (which supposedly they return after check out) and a facility fee. (they also let us know all this at the beginning of our stay) all of a sudden, the lady up front says something about $65 and when I ask her what that charge was for she replied oh no nevermind it didnt go through. the facility fee. that makes no sense at all????? after asking her again she didnt want to give me a straight answer and kept avoiding it. I asked her one more time what would be charged on my credit card and she clearly said a deposit, but that will be returned once I check you out and the hotel facility fee. travel back home and the next day there s a double charge of $65 on my account. something they did not mention at all. I call the hotel to ask why this was being charged and told me it was an authorisation fee for the facility fee. are you kidding me? an AUTHORISATION FEE???? as if me authorising $32 a night for facility wasnt enough. ridiculous.