Daniel Gingras

Review of Boch Toyota

I had a comically bad experience there. It was a v...

I had a comically bad experience there. It was a veritable goat rodeo. I was fed a stream of misinformation with one department contradicting another. They even gave me the wrong price for the car, so I came with a check 100 dollars short, then they made me pay the hundred dollars despite it being their mistake and one of the people acted like it was my fault. The cherry on top was standing there for nearly 3 hours so they could slap an inspection sticker on a pre-inspected car. (That was after waiting nearly three hours earlier in the morning when I was told I just had to bring my plates down and pick up the car.... Wasn't the case.) All the techs were playing candy crush apparently (overheard salesperson say this) and the one thing I told them to fix on the car a dozen times over the course of two days, verifying that it would be done over and over, was not done when I got the car. Plus, I could see my car just sitting in the service garage everytime I went outside, not to mention when I finally got the car they nearly lost the registration..... it truly was an aweful experience. Probably the worst customer service across the board I've ever had. Even the people answering the phones were aweful, sent me in circles to people's voicemails that were "gone till july" I just wanted to see if they had registered my car. They were supposed to call when it was done and they didn't... just getting them to tell me it was in fact registered was like pulling teeth. I could go on and on but needless to say if I didn't need a car asap I would have walked and spent my money elsewhere. Worst part of it is not once did one person apologize to me for any inconvenience or incompetence. It was such a frustrating experience I can hardly put the words together to describe it. When I left it had less than a quarter tank of gas and the tire pressure sensor kicked on within 10 miles. I wanted to like Boch because Ernie is a local guy and I love what he does with his music drives us organization, but I dont think I'll be going back there again. If I could give less than one star I probably would.