H George

Review of Woburn Toyota

Having moved a few times in the last few years, I'...

Having moved a few times in the last few years, I've been served by a number of different Toyota dealerships. Have to say this one was the worst experience I have ever had. The service advisor was very rude and impatient. I had the distinct impression that he was trying to push services on me. I had told him a few times that I had purchased the extended service plan and yet he did not offer to see if any of the services were covered. When I picked up the car, I spoke to another service advisor who I insisted should call the warranty folks to see if the service was covered. Turns out it was. If I had not kept pushing, I would have paid close to $500 extra for services that were already covered by the extended warranty. For a better experience, I recommend Ira Toyota in Danvers, just about 10 miles away.