Don Macdonald

Review of King Ranch Inc.

Last fall (2013) I purchased an expensive saddle r...

Last fall (2013) I purchased an expensive saddle rack, had it shipped to CA for christmas for my brother in law and he opened it and it was wrecked from shipping, someone obviously dropped it. I called King Ranch and they said they would take care of it. I have now called three times, emailed several more times and still have not gotten a response other than 'were checking on it sir'. Their customer service is down right a lie and fabrication, ineffectual, and no one should purchase products from them as they cannot provide even the most resolution action.

The President of the organization should be fired for not providing adequate resources, management systems, qualified staff to resolve issues clearly created by those they hired and used for shipping, customer service and quality control.

I do not often choose such a course of action but they have left me no choice but to shame them into action. This is the first of several other social media posts that will reflect their lack of senior management capability. Certainly not a Texas business worth considering, King Ranch.