Gaby Rosales

Review of Animal Internal Medicine and S...

This is an overall good place. My dog was having a...

This is an overall good place. My dog was having a lot of pain and this is the only place that accepts walk in appointments. They were very thorough with his examination and even though I was not able to be in there with him it is very reassuring that we have a place to go for emergencies. The vet was very responsive and has followed up a lot. The only bad thing is that they do sometimes have communication issues That can be very frustrating. Its understandable given that they provide services for a lot of animals so they are bound to be scattered sometimes but I get how some owners would get very upset. I didn't get the update that i was supposed to when my dog had to stay overnight. I had to call them at 12:00 am after not knowing much and when he was ready to get picked up they told me to call them at 4:00. When I did they told me not to call that they would call me and that they had no update on my dog, I think they mistook the dog I was referring too as well. The person on the phone clearly just wanted to hang up on me which I found very funny because they called me back 15 min after saying that he was ready to get picked up. They are probably just dealing with a lot but I think the overall care is good and its the only option for 24 hr care.