The pool admin named Andrew and Jessica are very r...

The pool admin named Andrew and Jessica are very rude. They kicked us out of the pool because of no youth lane for my kids and never refund the membership fees. The pool has many unreasonable rules. Kids can only go to the family pool which opens 3 days, 3 hours/day and always very crowded. Kids under 11 years old cannot go to lap swimming even though the kids can swim more than 50 yards on their own.
The swimming levels they assigned does not make sense. The coach for the group lesson does not even know how to teach. Just wasting the money and time. The private lesson need at least 1 to 2 years waiting for the availability of coach/space. The staff never email you back or call you back when something need to be sorted out. The service does not match the membership fees. Avoid this YMCA if want to swim/Learn to swim.