kristina z

Review of Blue Care Network

Extremely disappointed in being hung up on TWICE i...

Extremely disappointed in being hung up on TWICE in one week by two different customer service reps (why ask for my call back number if you won't call back??) Most are rude and don't listen to what you are saying...I called for three weeks straight about a problem only to realize the answer was clear all along, but no one shared it with me. I understand healthcare is changing each year but the fact that my plan details tripled this year and I didn't get ant documentation, brochure, letter etc telling me about this (OR info while talking to many reps) is just horrendous and pure laziness. I ended up cancelling my plan after this and I'm sure they don't care they lost a customer.