Assistants not very helpful in dealing with lay co...

Assistants not very helpful in dealing with lay constituents who are not attorneys either, not even to give someone simple directions to help them resolve their situation. Took more time to argue the point that they were not an attorney rather than to simply say send the defendant a copy of same letter requested by the judge, which could have been said when the directive to write the judge was given or said when contacted to make sure that the letter requested was received. Especially when it was known that the judge would not even read the letter of explanation unless this protocol of making sure the defendant was aware that the letter had been sent to the judge was CC d a copy. Simple directions that could have saved my husband, who is fighting cancer and MS, time, angst, and frustration.